Search for members according to the fields that you added to the registration form. You can use this for several purposes:
- To search for specific members, view their profiles (including their assets and activity) and perform actions for them
- To segment members and perform actions on this group
- To export data on the member segment you create
From the Data & BI tab, access Find Members directly, or from Filter Members by clicking Find Customers.
Search or Segment Members
You can search or segment members according to any field you added to the registration form and by several other fields described below. Enter the relevant details and then click Search.
|Membership Status||Registered refers to members that are registered to the club. Non-Registered refers to customers that launched the app but haven't yet registered as members.
For example, filter non-registered customers to send them a push notification encouraging them to join.
Note: When viewing the membership status for a specific member, their status can also be Pending. This means the customer submitted the registration form but didn’t complete the extra steps (such as paying for their membership) required to register to the club. For example, if a customer fills out the registration form but their PayPal payment is still being processed or wasn’t successful, their membership status would be pending. Checking their status can help you understand why this customer isn’t yet registered.
|User Key||Associated with a particular member and their device. Members can have multiple user keys if they change devices.|
|Membership Key||Unique identifier of a member in the system|
|Extra Identifiers||Ignore this field.|
|Member Tag||The tag given to the member, such as "student" or "VIP".|
** Additional fields that appear as part of the user details are not relevant for Como Sense Express.
View Member Profiles
When you perform a search, you can select any member that appears in the left panel to view their member profile.
The following information is available in the member profile:
- Any data known about the member is automatically filled in to the search fields
- Member's current and archived assets (gifts, punch cards and prepaid cards)
- List of the member's purchases according to most recent (under Last Purchases)
- Log of all their club activity (when they make a purchase, redeem a gift, etc.) under Latest Logs
Perform Actions on Members
You can also perform actions for members or member segments by selecting the relevant action (described below) under Perform an Action on the Results.
When searching for a member segment, click export to export the data for this segment. Under Reports, click Download to download the report that was created from this data. The report includes all the membership data for each member in the segment.
Add & View Comments
You can add comments with valuable information to their profile. For example, “the member complained about not receiving a punch so their punch card was punched manually”. Each comment has a time stamp and the email of the Como Hub user that added it.