Program membership expiration can be managed to a certain extent.
Since our current solution can support only a selected number of businesses, new businesses that have membership expiration should not be onboarded until it's fully supported.
Before You Start
To add a new business with expiration, first contact the Como Readiness and Training team to:
- Enable for this business a process to automatically tag expired members
- Ensure the proper support from the POS (such as pop-up which appears when an expired member is identified)
Update Expiration Date
Expiration date can be updated in several ways and you can see it from the Expiration Date field in the member profile.
To migrate an existing program with expiration to Como Sense, you'll need to import the members including their expiration date.
You can create an automation to update the expiration date of a member that joins the program or renews their membership by purchasing a membership item. Currently, the expiration date can only be updated by a fixed number of years (such as by 1 year, 2 years, etc.).
You can manually update membership expiration from Find/Filter Members.
Limit Benefits of Expired Members
By default, expired members are treated in the same way as other registered members. This means that all actions performed from automations and Find/Filter members will apply to expired members, and all benefits can be used/redeemed by expired members.
To limit benefits and automations of expired members, you need to ensure that they only apply to members who do not have the following tag: membershipExpired.
When the expiration date has passed, the member's membership status as shown in the Como Hub will remain as Registered. However, the status that is returned to the POS will be Expired. We recommend that the POS should display a pop-up when an expired member is identified to encourage them to renew their membership (and so they will be able to redeem their benefits).
Search for Expired Members
From Find/Filter Members, you can search for members according to a specific expiration date, or you can search for all expired members according to the following tag: membershipExpired.