Customers below a certain age are prevented from registering depending on the legal minimum age of the relevant country.
How It Works
The customer’s age is validated using their birthday, so the birthday field needs to be added to the registration form (and the customer needs to fill it out). If the birthday is not added to the registration form, or if the member does not fill it out when it’s optional, then the birthday will not be validated and underaged members will be able to register.
- If the business validates phone number by SMS, then age is only checked after the member enters the code sent by SMS
- This applies to all registration/update methods (app, import, API, Hub or website)
- Currently, this only affects new customers (not existing underaged members)
Minimum Age to Register
- EU/UK – 16
- US – 13
- IL – 12
- Others – 13