New Gen App: Troubleshooting & FAQs

Here are solutions to some common issues that could occur:

 

How do I adjust the welcome message size?

Why is the height of the welcome message cut off?

Why is there extra space above and below the welcome message?

Why do I see an error when clicking on a button (ex: show ID code)?

Why do I see buttons I didn’t configure (ex: for catalog, location, gift, etc.)?

How can I add a home button to my app header?

Why isn’t my app loading with widgets (Home Screen)?

Why isn’t my side menu appearing?

Why aren’t my custom icons being displayed?

Why are there changes to my registration form colors?

 

 

How do I adjust the welcome message size?

Images are automatically adjusted to different screen sizes by first fitting the image to the standard widget width (or device width, according to your widget settings). Then adjusting the image height to meet the proportions of the width and height in your widget settings (by cropping the image from the top/bottom or adding extra margin space to the top/bottom).

 

The best practice is to upload images that are all the same size and at least 370px wide. And then specify the actual image width and height (in pixels) in your widget settings.


Why is the height of the welcome message cut off?

Images are automatically adjusted according to your widget settings and the screen size of the device.

If the image height is cut off, increase only the Height (px) in your widget settings


Why is there extra space above and below the welcome message?

Images are automatically adjusted according to your widget settings and the screen size of the device.

If there’s extra margin space above/below, decrease only the Height (px) in your widget settings.


Why do I see an error when clicking on a button?

The button might not be supported for the new gen app (see Unsupported Features). If your button is used to display the member ID code, make sure to use the supported action (see ID Code Screen).


Why do I see buttons I didn’t configure (ex: for catalog, location, gift, etc.)?

Many screens are shared for the old app version and the new gen app. For shared screens, you’ll see the buttons that were previously configured for these screens.


How can I add a home button to my app header?

You can add a home button to your app header by creating a layout block that opens the Home Screen, and adding it to the special custom screen used to define the header buttons. Learn More


Why isn’t my app loading with widgets (Home Screen)?

For an app to load the Home Screen, you need to have a navigation bar that displays at least 3 buttons and one of these buttons must open your Home Screen. So make sure to create a layout block that opens your Home Screen and add it to the special custom screen used to define the navigation bar buttons. Learn More.


Why isn’t my side menu appearing?

To add a side menu to your new gen app, you need to both create a special custom screen used to define the side menu buttons AND enable it from the Design page in the Hub. Learn More.


Why aren’t my custom icons being displayed?

The default icon set you choose applies to both the new and old app versions. If you replaced the default icons for the old app, make sure to replace them for the new app from Custom Icons (NEW). Learn More.


Why are there changes to my registration form colors?

The color scheme for the new gen app affects all the Como web views, including the registration form (no matter where it appears).

 

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